Mp3 Suite software issues-Will not honor their 100% satisfaction guarantee.?

I signed up for Mp3 Suite for $34.44-Unlimited Access. When I went to download their software an Internet Explorer Security Warning popped up stating "The publisher could not be verified". I immediately contacted customer service stating that I wasn't comfortable downloading their software and wanted my money back. I got a response from 'Heather" several hours later basically stating "it was no big deal" and to "continue with the download". I re-stated that I still wasn't comfortable downloading their software and usinging their service and wanted a refund immediately. All I have gotten since is DEAD AIR. I have sent and re-sent messages to no avail. I paid thru paypal w/ my checking acct. I want to know the best way to go about getting my money back and everywhere I can file claims/send warnings about this company. They have an "Unconditional 60 Day Money Back Guarantee-No Questions Asked" and will not honor it. I am TICKED!!